Account and Data Deletion

How to request deletion

1. Press Contact Us to send an account deletion request through WhatsApp.
2. Include your name and the email or phone number registered in SAS Rent App (Sembrani Sejati) so the team can locate your account.
3. The team will verify account ownership. Deletion is completed within 30 days after verification, and confirmation is sent through the contact channel you used.

If you do not use WhatsApp, email your request to sembranisejati@gmail.com.

Do not send passwords, PINs, one-time codes, or payment card details.

Account and data to be deleted

Your request covers the app account, profile information such as your name, email and phone number, and other personal data associated with your account, except for data that must be retained as explained below.

Once deletion is complete, the account can no longer be used. Uninstalling the app alone does not delete your account or data.

Data that may need to be retained

Backups and security records associated with the account may be retained temporarily for up to 90 days after account deletion, then deleted or anonymized. This data is not used to reactivate the account.

If transaction records or certain data must be retained longer for legal obligations or dispute resolution, the team will explain the data categories, reasons, and retention period when processing your request. The data is deleted or anonymized once those obligations end.

For questions about deletion or the status of your request, use the Contact Us button above.